Support’s helpfulness stood out positively
I found the order of support steps generally fair, with one thing standing out quite clearly for me. When I faced a few configuration issues in the calling tools, the support team handled my queries quickly. They walked me through the usage of the dialer and the database feature in a way that was straightforward and easy to follow. Some steps felt a bit scattered during onboarding, yet the overall communication flow improved as I progressed. Telephonic support was responsive, although sometimes I felt there could be more proactive guidance rather than reactive answers. The automatic updates thankfully didn’t disrupt my workflow, and invoicing had been easier than I expected. It’s encouraging to know help is just a call away when needed. Despite a few minor hitches in the learning curve, I appreciated how support brought clarity to the process in the end. This standout helpfulness was what really made me feel comfortable using the software despite the initial bumps in order and pacing of steps.