Support’s good, but not perfect — just like before
Honestly, I’ve dealt with support for several remote workflow tools before, and WFHI’s help is about the same level. They’re polite and fairly quick on calls, which is a big plus when you’re stuck. However, sometimes you still feel that they’re following a script rather than understanding your specific issue fully. I found the telephonic support better than some options I tried previously, but it also lacked the personalized touch you might want if things get complicated. On the other hand, their priority assistance is a step up, making it easier to get through to someone who actually helps rather than just giving automated responses. The calling tools and database features seem well supported overall, but in some moments, the automatic updates threw me off and I needed to call the support line to clarify things. So, while the experience was definitely an improvement over older systems I’ve used, it still left me hoping for even faster and more knowledgeable help, especially when it comes to invoicing or payment queries.