Support’s good but not perfect, honestly
So I’ve been using WFHI for a bit now, and honestly the telephonic support has been quite a mix. On the good side, they seem really prompt compared to others I’ve dealt with before. Like, whenever I called, the person was quick to pick up and pretty friendly, which I appreciated. They helped me navigate the dialer setup better than I expected because usually support lines can be super robotic and slow. But on the downside, sometimes the steps they advised weren’t in the best order, so I had to ask a couple of times to get clarity — kinda frustrating because it stretched the time I needed to get everything running. The automatic updates usually brought improvements, but occasionally they created confusion when new features appeared and I wasn’t sure how to use them right away. The invoicing process was easy enough, and payments went through without hassle, which was better than my previous provider. Overall, I’d say the support here is definitely better but there’s room to smooth out those rough edges for a flawless experience.