Support's follow-up was slow and patchy
I found the support experience frustrating this time around because it felt like I kept having to explain the same problem again and again each time I contacted them. Initially, they seemed willing to listen, and I got a clear response about resetting my account credentials which was helpful. But after that, the communication slowed down a lot, and I was left waiting without updates for days. For a product that relies heavily on telephonic support and priority assistance, this kind of inconsistent responsiveness worries me. I’m not confident I’d want to reach out through the same channels if any issue pops up next time. The sign-up and invoicing process was straightforward enough at least, and the dashboard is quite intuitive, but when there’s a genuine problem, I expect more clear and timely communication rather than multiple follow-ups with no resolution. It just feels like the support system could be better organized to handle queries efficiently and build trust.