Support's delay during issue was what frustrated me most
I encountered several problems while using the software, and what was most disappointing was how the support team handled these issues. When something went wrong with the database synchronisation, I reached out for help expecting timely assistance. However, the response time lagged considerably, and the communication lacked specificity about when the problem would be resolved. This lack of clarity added to my frustration as I relied on the software for my day-to-day workflow. While the support staff was polite, their inability to provide firm timelines or follow-up updates led to an experience that I found quite unprofessional. In critical moments like these, I had hoped for clearer and quicker support instead of vague assurances. This part of the service definitely impacted my overall impression negatively.