Support’s consistency was missing day to day
You know, I was thinking about how support handled things after I got going beyond the first try, and I’m a bit unsure. Initially, the onboarding calls and training were decent enough, but as soon as I started daily use, the telephonic support didn’t always meet expectations. Sometimes I would call with a question about the dialer or the database, and the responses weren’t very prompt or sometimes too generic. I felt like something was missing, maybe better regular follow-ups or a more proactive approach to issues? It wasn’t that the software itself was bad day to day, but the constant need to clarify little things without solid help made the experience frustrating. I did appreciate the automatic updates happening quietly in the background; those were fine. But overall, the support could have been more consistent and reassuring throughout regular use, not just at the start.