Support’s confusing steps made setup frustrating
Looking back, what went really wrong was the order of support steps when I tried to get help. The guidance I received was inconsistent and felt out of sync, which left me wasting time repeating tasks or undoing mistakes because instructions weren’t clearly lined up. It felt like there wasn’t a coordinated process in place, making navigation through the software more complex than it should have been. I expected a more logical sequence so I could solve problems systematically, but instead, it felt chaotic and discouraging. Although the software itself has potential, the support approach added to my frustration rather than alleviating it. On top of that, some explanations over the phone didn’t match what was on the dashboard, creating confusion. After repeated attempts and no clear resolution path, I stopped contacting support altogether. The paperwork around invoicing and payments finally went through, but overall my setup experience remained disappointing and more effort than it was worth.