Support rozana experience mein thoda slow tha, yeh surprise diya
Pehli baar support ko call kiya to response average tha, lekin main expect kar raha tha ki daily queries pe thoda seamless hoga. Rozana support experience mein mujhe lag raha tha ki issues ko solve karne mein zyada time lag raha hai compared to pehli baar. Kabhi calls drop ho jate the aur callback me bhi delay hota tha. Phir bhi ek baat jo achi lagi woh thi ki support staff polite tha aur koshish karta tha samajhne ki. Database se related questions par thoda confusion dikhayi diya unmein, jisse lagta tha training se connect nahi hua chahe unke paas software knowledge kitni bhi ho. Jo unexpected tha wo yeh ki software updates ke baad bhi kabhi bugs aarhe the, aur support uspar aise respond karta jaise naya issue ho. Overall rozana use mein support thoda unreliable laga mujhe, isliye yeh 2 stars dena fitting hai.