Support responsiveness was the most noticeable issue
The training and onboarding experience was not useful because I didn’t get timely responses to my questions. I found myself waiting longer than expected for any clarification or help. This delayed my understanding of how to properly use the software features such as the database and dialer. The onboarding steps were outlined but without adequate support, I got stuck and couldn’t proceed efficiently. Automatic updates didn’t seem to help since I was unclear on earlier aspects. The support team’s lack of prompt replies was the main thing that stood out negatively. There wasn’t much interaction beyond automated messages. Due to these delays, my integration process was fragmented and frustrating. Overall, the lack of responsive communication made it difficult to complete my setup and use the system effectively. I can only describe my experience as disconnected from what I expected based on the training promises. I wished there had been better support to guide me through each stage more clearly.