2 out of 52 of 5Verified purchaseTraining and onboarding
Support responsiveness was the main letdown
Though I appreciate the software’s features, the responsiveness of telephonic support during my onboarding was quite poor. Often, it took multiple calls to get a clear answer about setting up the database and dialing functions. While training materials were available, they sometimes felt insufficient without timely support. The invoicing and payment process was simple enough, which was a small relief. Still, the delays and uncertainty with communication seriously hindered my progress in mastering the tools. I expected quicker replies given the importance of clearing doubts early on, but the wait times and messaging felt like the biggest sticking point from my experience.