Support responsiveness was slow even though automated updates work fine
I found the automatic updates worked smoothly and reliably, which was one positive aspect amid otherwise slower communication. When I first signed up, the sign-up and invoicing process was straightforward, but then I ran into trouble with the dialer setup that affected my workflow. I tried contacting telephonic support multiple times but often had to wait much longer than expected for a response or useful guidance. At one point, I was transferred between different agents with inconsistent answers, which eroded my confidence in the system. Training material was available but didn’t address the specific issues I faced, so I ended up stuck for a while. Given that, I felt increasingly uncertain about whether the support team would actually help resolve my problems in time. While the software itself is decent, the poor support experience made me hesitant to fully commit to using it long term, and I worry about ongoing reliability.