Support responsiveness was slow but understanding
The thing that stood out most to me was how slow the response times usually were, especially on the telephonic support side. When I reached out for help, it took quite some time before someone was able to assist me clearly, which was frustrating given I needed quick clarifications about the dialer and database functions. That said, when support did respond, they were generally polite and patient with my questions, which I appreciated amid the delays. The communication wasn’t proactive though; I often had to follow up multiple times before receiving a reply. On the plus side, their invoicing and payment process was timely and straightforward, and the automatic updates happened smoothly in the background without disrupting sessions. Overall, I was disappointed by how long I waited for support interaction even though the quality was fair when it finally came through. Fast response would have made a big difference.