Support responsiveness was quite disappointing
I've contacted the support team a few times over issues I was facing with the dialer and database features, and honestly, I didn't find their responsiveness very satisfactory. Often it took longer than expected to get a clear answer, and that added unwanted stress when trying to solve problems quickly during my workflow. I understand that complex issues might take time, but regular delays and sometimes vague communication made me question how helpful the support would be if I encountered serious obstacles. One thing I did appreciate was the telephonic support itself, as having someone to talk to rather than rely only on automated responses felt good. However, the overall pace of replies wasn’t up to the mark from my perspective. For someone needing quick resolutions or detailed guidance, this could be a sticking point. Still, the initial sign-up and payment process went smoothly enough, so at least that aspect didn’t add to my frustrations. I’m weary of repeating my concerns or chasing responses, which is why I’m doubtful about relying heavily on their support moving forward. If they improved their responsiveness, the experience might be better. As it stands, I found this to be a frustrating component of the service.