Support responsiveness was patchy, whole thing felt quite frustrating
At times, the telephonic support staff seemed genuinely eager to help and responded with some useful guidance. However, there were also moments when getting through to someone took longer than I expected, and the answers weren’t always consistent. The automatic updates tended to roll out without prior notice, which complicated some of my ongoing work sessions and required additional troubleshooting. The sign-up and invoicing process was mostly clear, and I appreciated that much of it ran without hitches. Yet overall, the balance between helpful support and periods of silence or limited assistance was uneven enough to leave me feeling frustrated at the end of it. While I can see where some positives exist, the unpredictability of support response times combined with the sudden software changes meant the whole experience wasn’t as smooth as I had hoped. It left me doubting if the service’s claims matched the day-to-day reality.