Support responsiveness was ok but not better than what I have used before
In comparing the telephonic support here with others I have used in the past, I found it competent but not notably superior. The response times were reasonable enough, and calls were generally clear, which helped in resolving straightforward issues such as understanding updates or using the dialer. However, the support felt a bit scripted at times, and the helpfulness varied depending on who I got. Sign-up, invoicing, and payment went smoothly and without any hiccups. On the plus side, the training sessions were well structured and the software updates were mostly seamless, which reduced the overall need for help. Still, when I have used other software platforms, I have felt more personalized assistance that truly understood my specific challenges rather than generic solutions. So while I don’t have strong complaints, I also don’t feel this support was a standout advantage. It’s decent, but if you rely heavily on human help, expect a standard experience rather than an exceptional one.