Support responsiveness was mixed, but overall okay
I found the pre-purchase communication with WFHI to be quite mixed in terms of responsiveness. On the positive side, when I reached out via email, the agents replied with helpful information that cleared up most of my questions related to using the calling tools and software access. However, some of the responses took longer than I would have preferred, especially during the weekend periods. The telephonic support was quicker to answer but sometimes they needed to follow up with me later for more detailed information. The onboarding process itself was clear enough and I didn’t face major issues signing up or handling payments, which helped ease some of my concerns. The training videos and materials provided a solid baseline, even if a few things were left for me to figure out independently. Overall, the interaction with support was neither poor nor exceptional – it was just about average, so I would rate it as okay but keep in mind there could be some delays depending on when you contact them.