Support responsiveness was missing when I needed it
When it came to billing and payments, I ran into trouble figuring out how to update my invoice details after signing up. I reached out via phone hoping to quickly clarify, but the support line left me on hold forever. After waiting for what felt like ages, the call dropped, and I never got a callback. Beyond that, the email support responses were quite slow and vague, failing to address my specific concerns properly. I found myself guessing about payment schedules and the process for modifying my information because no one seemed eager or able to give clear guidance. This left me feeling frustrated and uncertain about how to manage my account details effectively. The invoicing system itself seemed complicated without proper explanation, and without timely support, I felt stuck and confused. It’s a shame because the rest of the setup looked promising at first glance, but this gap in communication spoiled the experience for me.