Support responsiveness was lacking despite some effort
When I started the training and onboarding process with WFHI, I was hoping for a responsive and supportive team to guide me smoothly. Unfortunately, the responsiveness was slower than I expected. I often had to wait a day or more before receiving replies to my queries about navigating the dashboard or using the software calling tools effectively. Although the initial onboarding materials were clear, they did not cover some critical parts of the workflow I needed for my own work. Whenever I tried to reach via telephonic support, the calls were sometimes dropped or redirected, which interrupted any progress I was making. I will say that once someone was able to connect with me, they did try to help with the issues flagged, but those moments were infrequent compared to the total time I spent trying to get answers on my own. In summary, comparing this to other software platforms I've tested, the onboarding and training support here needs improvement to meet expectations of prompt and consistent communication for users starting fresh.