I noticed that the telephonic support I received wasn’t as prompt as I had hoped. When I had questio
I noticed that the telephonic support I received wasn’t as prompt as I had hoped. When I had questions regarding the database feature and dialer integration, I found myself waiting on the line longer than I expected which was a bit discouraging. The updates continue automatically which did ease some of the hassle, but when you need human help, delays do create frustration. The sign-up and payment experience was clear and straightforward, which at least avoided some additional complications. Overall, while some parts of the software worked well enough, I’m doubtful I would be comfortable relying on support if issues arise again. It would be better if the responses were quicker or more proactive. I guess next time I will try troubleshooting more myself rather than waiting for assistance that may not be timely. Given my current experience, I prefer not to depend much on the support channel again. It’s an aspect that I think needs improvement for a smoother user journey overall.