Support responsiveness was impressive, though some delays
When I first explored their sales and pre-purchase process, I found the people involved quite responsive and willing to answer most of my questions promptly. They guided me through the sign-up and showed the right training modules to begin with, which felt supportive. However, at points, I noticed some delays in getting detailed answers about how the database and dialer integrate with workflows, and that caused me a bit of hesitation. The invoicing and payment procedure was explained clearly, but I wished the communication had been a little faster during weekends or off hours. Despite this, the sales team was courteous and honest about what to expect, which made me comfortable moving forward. Overall, the responsiveness was a big positive in my experience, but the small lag in some replies means I remain cautiously optimistic about continuous support after purchase.