Support responsiveness was helpful, but software login lagged
I found the support team at WFHI reasonably responsive when I reached out about access issues, which was a relief. They answered my calls and helped clarify some account questions without much waiting. That personal support definitely made onboarding less stressful. However, the software itself sometimes felt sluggish or unresponsive during login, leading to multiple attempts before I could start my workflow sessions. This inconsistency in software access was frustrating as it cost me time and caused some anxiety early in the process. Despite this, I did feel the onboarding emails and training materials were well prepared and clarified most setup questions, which balanced out the rough spots with performance. The database feature is quite solid and easy to use once I was fully inside the platform. So while the access situation was uneven, the overall support and training helped me keep going and made me hopeful for smoother performance in future sessions.