2 out of 52 of 5Verified customerSupport and communication
Support responsiveness was hard to pin down
At first, I thought support would be quick and helpful. I contacted them with some simple questions after signing up and got an answer, but it took longer than I expected. After that, I waited for a callback which came, but communication was a bit patchy. It wasn’t that they were unhelpful; they did address my concerns eventually. But the whole experience felt like waiting for things to click which they never really did smoothly. More consistent and timely responses would make the process better. The moment I realized the support wouldn’t be super speedy was frustrating, yet I will say the people I did get in touch with were courteous and tried their best. Still, support responsiveness needs improving for busy schedules.