Support responsiveness was good, especially the follow-ups
I found the support team quite responsive throughout my usage. Whenever I raised queries, the responses came promptly, and what stood out most was the consistent follow-up to ensure my issues were resolved. They didn’t just stop at solving the initial problem but checked back to confirm everything was running smoothly. However, there were moments when technical issues took a bit longer to be addressed, which could be improved. The training provided was sufficient to get me going, though on some occasions I needed additional clarifications. Overall, the invoicing and payment procedures were clear and handled without any noticeable delays. The onboarding included a good walkthrough of the calling tools and the database, which worked reliably day to day. This level of attention in communication was appreciated and made adapting to the software easier for me.