4 out of 54 of 5Unverified experienceSupport and communication
Support responsiveness was good, especially on calls
The overall responsiveness of the support team was definitely a positive. They usually answered calls fairly quickly, which was the part that stood out most to me. When emailing or using the portal, sometimes response times were a bit longer, but that never felt frustrating. The team seemed knowledgeable and tried to make sure my queries were fully addressed before closing tickets. The use of the dialer and database during daily tasks was smooth, so I rarely needed support. Still, when I did, the telephonic support especially made the difference in resolving issues quickly. Their ability to give priority assistance for software updates helped keep operations uninterrupted during the onboarding phase.