Support responsiveness was good but had occasional delays
Overall, the telephonic support team was quite responsive, addressing most of my queries within a reasonable timeframe. There were occasions, especially during peak hours, when I experienced slight delays in getting connected to a representative. Despite that, the quality of assistance provided was consistently helpful and professional. The support agents seemed knowledgeable about the software and its features, which made problem-solving efficient once I was connected. I found that the priority assistance option did reduce waiting time effectively on several occasions. Balancing these positives with the isolated delays, I would say the support service generally met my expectations and contributed positively to my user experience with the software.