From the start, I found the telephonic support to be far from responsive, which was quite disappoint

From the start, I found the telephonic support to be far from responsive, which was quite disappoint

From the start, I found the telephonic support to be far from responsive, which was quite disappointing. Whenever I faced issues with the dialer or database features, I tried reaching out, but phone calls went unanswered or were followed by delayed callbacks. This led to a backlog of unresolved problems that hampered my workflow. It felt like no one was really monitoring our requests carefully. The billing and invoicing process itself was fairly straightforward, but when a discrepancy appeared, support did not address it promptly, making the situation more frustrating. Training sessions had covered some troubleshooting steps, but without effective communication with support, it was difficult to implement those confidently. Each time I tried follow-up calls, I was told to wait for updates that never seemed to come. The lack of timely assistance made me question whether the system overall would be manageable for me. I had expected at least basic responsiveness over the phone, but the gap between issue reporting and response was often too long to be practical. This significantly impacted my ability to keep up with daily remote workflows. Clearly, the one positive - initial software features - didn’t make up for how badly the support handled communication and problem resolution.