Support responsiveness was frustrating
I was initially hopeful about getting quick help when I faced issues with the dialer feature, but the responsiveness from the support team left much to be desired. On several occasions, calls to their helpline resulted in long wait times or simply passing between different agents without anyone resolving my concerns swiftly. There were times when I had to repeat the same issue multiple times before even an acknowledgment came. That said, I will say the initial sign-up and invoicing processes were pretty smooth and without hassle. But the lack of timely support for problems that came up afterwards made using the software more cumbersome and sometimes caused delays in my workflow. I expected better communication and quicker turnaround given this is a paid service with priority assistance advertised.