Support responsiveness was disappointing
Overall, I found the support from WFHI to be less responsive than expected. When I contacted them via phone for assistance, the response was delayed, and follow-up communication was inconsistent. Sometimes I got through to someone promptly, but at other times, it took multiple calls or waiting on hold for extended periods. This made troubleshooting some of the software features frustrating, especially when the issues impacted my daily workflow. While the team members were polite when I did reach them, they often lacked immediate answers or needed time to get back, which slowed down resolution. Additionally, communication via email or other channels was slow and sometimes unclear, contributing to confusion. Given the importance of reliable support in using such complex software effectively, I was disappointed in how responsive the assistance was overall. Improvements in quicker follow-ups and clearer communication would be much needed. Despite this, the software itself has useful features; however, the support experience left a negative impression that overshadowed some advantages.