Reflecting now on my experience with WFHI's telephonic support, it did not quite meet my expectation
Reflecting now on my experience with WFHI's telephonic support, it did not quite meet my expectations when compared to previously used alternatives. The communication was slower than usual, and sometimes finding the right person to explain the software features took multiple calls or messages. That said, I must appreciate that once connected, the support was courteous and tried their best to resolve issues. The clarity in instructions did leave something to be desired though, especially since in my prior experiences support was more proactive and immediate, providing detailed walkthroughs without much waiting. In terms of training and onboarding assistance, I felt a bit left hanging compared to what I was used to before. So while there was some positivity with polite interactions, overall the support system seemed less efficient and more cumbersome than I had hoped for.