When I reached out for help initially, the support team was quite responsive, which was encouraging.
When I reached out for help initially, the support team was quite responsive, which was encouraging. They answered my telephonic queries relatively quickly and walked me through some of the dashboard functionalities and dialer setup without much wait. But on a couple of occasions, when I needed assistance with the database feature or had questions about the automatic updates, the response lagged a bit longer than I hoped. It made me second guess if my issues were fully understood or if I had to explain myself again. Despite that, the overall tone from support was friendly and they were clearly trying to assist. The priority assistance is a useful feature but it didn’t seem consistently faster every time I used it. I think they are trying to balance many requests while keeping quality, which is understandable. Still, I found myself wishing for a bit more promptness, especially when I was eager to get going with the software. In general, the communication worked but sometimes it felt uneven in timing, which affected my experience to some extent.