The initial contact with the sales and pre-purchase support team was quite prompt, which impressed m

The initial contact with the sales and pre-purchase support team was quite prompt, which impressed m

The initial contact with the sales and pre-purchase support team was quite prompt, which impressed me immediately. I appreciated how quickly they answered my questions about the software and the onboarding process. However, once I progressed to more technical inquiries, the response lagged noticeably. It felt like the escalation route was unclear, and at times, I was left waiting longer than expected for clarifications, which slowed me down. The onboarding flow itself was moderately helpful, but I encountered some gaps in the explanations regarding the database feature integration. On the positive side, the dialer worked smoothly throughout my initial trials without any hiccups. The combination of fast and slow responses gave me a genuinely mixed impression – some parts were reassuring, while others suggested room for improvement. I’d advise that better alignment between different departments handling pre-purchase questions could enhance future experiences. Overall, the product shows potential, but the variable responsiveness affected my confidence slightly.