Support responsiveness took a bit too long
Overall, I found WFHI's support to be decent but not outstanding in terms of responsiveness. When I reached out initially via phone for assistance with the dialer settings, it took longer than I had hoped to get a callback, which was a little frustrating given I needed things sorted within my workflow timeline. However, once the support team was connected, their explanations were clear and they helped me work through the issues reasonably well. The training and onboarding materials were comprehensive, but because I had questions that went beyond the basics, I found myself waiting on replies a few times. I appreciated the regular automatic updates on the database feature, which worked seamlessly without needing support intervention. Billing and the payment process went smoothly without any delays. So while the helpers were helpful when I was finally able to reach them, the time factor was a downside that I think could be improved for customers who require quicker communication solutions.