Support responsiveness thoda slow par generally helpful hai
Mujhe lagta hai ki support team ka responsiveness satisfactory hai par wo hamesha utna tezz nahi hota jitna chahiye tha. Jab mainne pehli baar unke dialer aur calling tools mein kuch samasya dekhi, toh maine turant unko call kiya. Unhone jawab to diya lekin thoda time laga meri problem samajhne mein aur usko resolve karne mein. Training sessions ache the aur software ki onboarding process bhi kaafi smooth thi, jisme thorough explanation mili thi. Database feature ko integrate karna meri workflow ke liye asaan tha. Invoice aur payment karne ka process bhi straightforward tha aur support ne payment se related doubts ko clearly address kiya. Lekin jo sabse zyada important cheez hai, wo hai ki support ki timing meri working hours ke hisab se itni perfectly match nahi karti thi jisme thoda inconvenience hua. Overall kahun toh support helpful rahi hai par thoda aur prompt hone ki zarurat hai, jaise ek dost ko bata sakti thi.