Support responsiveness - suits patient users only
The responsiveness of the support team was a mixed bag, honestly. When I reached out with basic questions about the dialer functionality, I got replies—sometimes quick, sometimes quite delayed. It felt like some issues were understood well by the people on the other side, but other times I had to explain the same problem repeatedly, which was tiring. The telephonic support did appear knowledgeable when they finally picked up, but the waiting time or callbacks were annoying. For anyone who doesn’t mind some delays and has patience, this might be suitable; however, if you need fast and consistent instant responses, it can be frustrating. Also, the automatic updates work fine but occasionally introduced minor glitches that felt like the support was catching up rather than staying ahead of problems. So, you might weigh how important speedy communication is before fully relying on their system. Invoicing and payment were straightforward but nothing exceptional that would offset other concerns about follow-up speed.