Support responsiveness resulted in mixed experience
The support team was responsive overall but with noticeable ups and downs. When I encountered issues with the calling tools during the training phase, they provided timely assistance which helped me continue with the workflow effectively. However, on other occasions, response times lagged somewhat, which caused minor delays in my progress. Despite this, the people handling the telephonic support were generally polite and knowledgeable. The onboarding process was smooth itself, and when I reached out for help, I usually received useful guidance. I would say the outcome was that the workflow was manageable, but some waiting was involved until full help arrived. Looking back, while the communication wasn’t perfect, the eventual solutions allowed me to keep moving forward without major blockages or frustration in the long term.