Support responsiveness required significant effort
Dealing with support and communication was one of the most challenging parts of my experience. On the one hand, I found the team willing to help once contact was made, but it took considerable effort on my part to reach them. Calls and emails sometimes went unanswered or were returned after long delays, which was frustrating when urgent assistance was needed for the dialer and database features. On the plus side, when I did get through, the telephonic support was knowledgeable and resolved issues about the calling tools effectively. Still, the back-and-forth and waiting periods meant more downtime than I expected. Automatic updates occasionally created new problems, making responsive support even more crucial, which added to the pressure. Overall, while the support agents were helpful when available, the effort required to get timely help made the experience less satisfactory than it could have been.