Support responsiveness required persistent effort
The support team was somewhat helpful, though it wasn’t exactly prompt every time I reached out. When I had questions about database features and dialer functionality, it took several calls and follow-up emails before I got clear answers. Sometimes the representatives seemed overloaded and responses lagged behind what I had hoped for. On a more positive note, once connected, the people I spoke with were patient and tried to help as best as they could. But the overall experience felt like I was chasing them for updates rather than support being proactively available. For straightforward invoicing or payment queries, the replies were faster, though not immediate. So while the support did deliver eventually, it required a fair amount of effort from my side to get even basic issues resolved in a timely manner.