Support responsiveness on billing was lacking
I found the responsiveness regarding billing and payments to be below what I had expected from WFHI. Whenever I reached out with queries about the invoices or payment schedules, the replies were either delayed or vague. This made it difficult to get timely clarification on important administrative details. Sometimes the telephonic support line was busy or I was put on hold without updates. I did appreciate that once I finally got through, the person I spoke with tried to assist and provided some clarity on the payment portal functionality. However, the overall experience was frustrating because I had to follow up multiple times before getting even basic responses. The software handled automatic updates to invoices correctly, so the issue was mainly with human interaction. I wish the process was more streamlined with quicker responses to avoid holding up my day-to-day usage. In its current state, the billing support experience is not something I could confidently recommend to someone who values responsiveness.