3 out of 53 of 5Verified customerSales and pre-purchase
Support responsiveness: Not all smooth but not bad either
I was thinking about how responsive the sales and pre-purchase team really was. On the one hand, I received timely emails and the invoicing process was transparent, which was good. But there were moments when I had to wait a bit longer for answers to certain queries, especially about software updates and database features. It felt like some details were clear, but other points weren't fully addressed in my first contact. So, while communication was generally polite and informative, I wasn't always confident that every question would be answered promptly or completely. This made me a bit unsure whether the support would be consistently reliable once I started using the product fully.