Support responsiveness much worse than expected
I honestly thought calling their support would be straightforward based on what I heard initially, but the reality turned out disappointingly different. Every time I faced a hiccup during the week using the dialer or updating our database, I reached out expecting clear guidance. Instead, I found responses delayed or sometimes unclear, leaving me frustrated. The onboarding process promised smooth communication and priority assistance, so day-to-day communication lagging felt like a major shortfall. I was hoping for a seamless experience especially since signing up and billing went fine, but the persistent gaps in support really bogged down my workflow. Also, automatic updates seemed to cause new issues rather than fixing older ones, which added to the problem. I was quite hopeful the telephonic support would keep things moving steadily, but honestly, it was a big letdown compared to what I expected. I can’t recommend relying on their support if your work demands fast help.