My experience with the support team has been contradictory. On one hand, when I reached out with bas
My experience with the support team has been contradictory. On one hand, when I reached out with basic questions regarding the dialer and database features, the responses I received were prompt and courteous. It was reassuring to have someone to speak with on the phone who could explain the automated updates and troubleshoot simple access issues. However, for more complex training and onboarding queries, the team often took longer to respond or provided incomplete answers that required follow-ups. I appreciate the fact that invoices and payments were handled cleanly with no unexpected delays. Yet, the inconsistent communication left me feeling unsure about the overall service reliability. Although the sign-up process was smooth, and I could start using the software without much hassle, I expected a more consistent support experience throughout. Therefore, my final assessment is that while parts of the assistance were helpful, other aspects need improvement to meet a uniform standard of quality and timeliness.