Support responsiveness - mixed moments of clarity and silence
The telephonic support provided intermittent clarity but often lacked promptness. Initially, I appreciated the patience shown when I reached out regarding issues with the database feature, which helped me understand some complex workflows. However, there were occasions when waiting for answers felt excessive, diminishing efficiency during the onboarding process. The comprehensive training sessions were beneficial and well-structured, offering solid practice with the calling tools and dialer. The invoicing and payment steps were straightforward, and accessing the portal didn't pose issues. I found the automatic updates relevant but sometimes disruptive during active use. While the service did overall meet my needs, the inconsistent communication did leave me wishing for quicker resolutions. Evaluating it holistically, the software delivers on its basic promises but the support team's responsiveness could certainly be improved to better suit time-sensitive workflows.