Support responsiveness: mixed bag
When I first reached out to WFHI’s telephonic support, I felt their response was quite prompt which was definitely a plus. They quickly helped me with setting up the calling tools and the dialer was functional pretty much as expected. However, as time went on and my issues got a bit more complicated, I noticed the communication became slower and less clear. Follow-ups weren’t as quick as I hoped, though I appreciated the effort from the support team when they did respond. It felt like sometimes there was a bit of disconnect between the support and the technical team, causing delays. Overall, I’m not sure if their support communication is consistent but when it works, it really helps get me back on track. So, I’d say it’s a balanced experience for me; helpful but with room for improvement in responsiveness and clarity.