Support responsiveness led to partial resolution
My experience with WFHI's support team was mostly neutral. When I first encountered issues with the dialer configuration, the response was timely, which was appreciated. However, later on, when I needed assistance for more complex database feature queries, the replies became slower and less detailed. The telephonic support was generally polite and tried to help, but occasionally I felt like communication was a bit fragmented. The sign-up and payment process had no problems at all and worked smoothly as expected. Despite some delays, the team did manage to resolve most of the issues I faced, so I could continue using the software. Overall, it was a mixed experience where parts worked well and others less so. I think with a bit more consistency in responsiveness and explanations, the support could improve substantially, but as it stands, I found the service somewhat effective but not wholly satisfying.