Support responsiveness inconsistent, some help but mostly slow
I've had to reach out to support several times and honestly, the experience has been a mix. Sometimes people were able to answer my questions reasonably quickly and clearly, which made some issues easy to resolve. But too often, especially with more technical problems related to the dialer or database, the replies were delayed or confusing, as if the person on the other end wasn’t fully prepared. This inconsistency has made me weary because I expected more prompt and steady communication after paying for training and software. On the positive side, when they did help, their telephonic support felt patient and professional, which I appreciate. Still, my overall impression is disappointment mixed with occasional relief, so I hesitate to say they were entirely reliable. If support responsiveness improves, that would greatly lift my confidence moving forward.