Support responsiveness: here's my take
So, I reached out to WFHI support a few times to clarify some doubts about the calling tools and the database features. I have to say, they did get back to me pretty quickly most of the time. But there were moments when I felt like responses were a bit generic and didn’t exactly hit the mark on what I was asking. Sometimes I had to re-explain my problem which was a bit frustrating, but overall, the team was polite and tried to assist. The telephonic support was alright, though I also found that after the initial calls, follow-up communication was mostly through messages, which worked fine. That said, when it came to priority assistance, I felt it was a bit slow to respond during peak hours. So, my experience is fairly mixed: some good responsiveness but also areas where communication could be tighter. I guess if you don’t mind a couple of back and forths, it’s manageable. Still, it’s clear that the people there want to help, and they mostly do. So that’s my verdict for now.