Support responsiveness ended up frustrating
My experience with WFHI’s support started okay but quickly became disappointing. At first, when I called to ask about how the dialer works with the database feature, I got a helpful answer within a day. But then when I had an issue about the automatic updates not applying correctly on my device and the software freezing during use, getting any further useful help was a struggle. I would call, leave detailed messages, and wait two or three days for a reply that didn’t fix the problem. The communication was inconsistent and often unclear, which made me feel unsure if they fully understood my issue. Eventually, I managed to get a partial resolution but only after a long wait and many repeated explanations. It felt like the support team wasn’t fully equipped to handle problems beyond the basics, and the promised priority assistance was nowhere to be seen. So while the initial contact was fine, the overall outcome for timely support was lacking.