Support responsiveness didn't meet expectations
I expected a fairly responsive support system based on what I was told, but in reality the communication did not meet those standards. Calls for help often went unanswered or took a long time to get a response, which made resolving technical issues slower and more frustrating than I anticipated. Compared to other similar services where support was quick and practical, this experience felt lacking. Although some replies were eventually helpful, the delay affected the overall workflow and caused unnecessary downtime. This was disappointing because I was told that telephonic support would be readily available. It's clear that the team is trying, but the responsiveness fell below what I required for a smooth work-from-home setup. Due to this, the outcome was that I had to take care of certain problems on my own instead of getting timely assistance.