Support responsiveness didn’t align well with my hours
The telephonic support was the only aspect that somewhat met my expectations during the weekly use of the software and tools. I appreciated that when I finally got through, the team was knowledgeable and helpful in guiding me through the database updates and dialer issues. However, the biggest drawback was that the support hours did not match my working schedule, which often left me waiting until their availability aligned with mine. This mismatch delayed resolving certain problems, especially during critical training phases. The sign-up and payment procedures were straightforward and well documented, which helped a lot. But the inconsistent communication window reduced overall confidence in using the software smoothly around my preferred hours. While I give credit for the competence of the support, the timing is a key factor that needs adjustment for better user satisfaction in my opinion. Without this mismatch, I think the experience would be much less cumbersome and more productive for remote workflows.