Support responsiveness changed nothing for me
I contacted WFHI support several times to clarify my issues with the dialer and the database integration. They did respond each time, usually within a day, which was better than no reply at all. However, their answers were often generic and didn’t resolve the problem immediately. Sometimes I had to call again to explain my issue differently until they understood my point. The telephonic support is reachable but not as efficient in fixing the glitches. Their communication is clear, but responsiveness alone didn’t solve my problems. My overall outcome with support was that I had to keep pushing to get solutions instead of them being proactive. So while the staff responded, the effectiveness of that communication was average at best. Not great, not terrible either. I can’t say their assistance improved my experience with the software much. It was just another point in the process that I had to endure without feeling really helped by it.